General Carrera Lake
HORNOPIRÉN - CALETA GONZALO
GENERAL CARRERA LAKE
1.- Purchase and Reservation of tickets:
a.- Reservations may be made up to 8 days before the departure. 7 days before the departure, all unpaid reservations will be automatically canceled.
b.- The Shipment Ticket must be withdrawn in our sales offices until 1 hour before the scheduled departure.
2.- Changes: up to 12 hours before the departure.
3.- Returns: up to 24 hours before the departure.
“The user can return their ticket with the refund of the value of this, up to 24 hours before the scheduled departure. However, in those cases in which the Maritime Authority does not authorize the departure or weather conditions that allow for departures, prevent the trip from being made in the usual browsing times, the user may return their ticket with the refund of the value of the trip, up to 2 hours after the original departure time. “
a.- All passengers and vehicles must be at the terminal with their boarding ticket 1 hour before the departure, otherwise you may lose the trip.
b.- Sailing and arrival times may be modified or canceled by fortuitous or force majeure cases, in which cases the company is not obliged to compensate passengers.
5.- Boarding Ticket:
a.- Each passenger will carry their Ticket at the time of embarkation, which must be displayed whenever the personnel of the ships request it, so they must be carried with them until the end of the trip.
b.- The ticket is valid for the boat, day, time, person and / or individualized vehicle, this is not transferable in any case.
6.- Trip with Pets:
The transfer of pets must meet the following requirements:
– Pets must be accompanied at all times by a person, as far as possible with a muzzle, and at all times they will be the responsibility of their owners.
– Pets can not enter the passenger room, except guide dogs duly accredited.
– Pets can be moved in vehicles or pick up, properly secured and / or tied. They can also be transported on deck or luggage room, in ad-hoc caniles, which are in good condition and with adequate security, according to the size of the Dog or Cat.