Commercial Terms

General Carrera Lake


In our Platform you can buy your Tickets online through the form present in the service of each area. Our means of payment is Webpay



1.- Booking and purchase of tickets

a.- Reservations can be made up to 48 hours before departure. Reservations that are not paid 48 hours before departure will be canceled automatically.

b.- Tickets can be obtained at our offices up to 2 hours before departure. Tickets cannot be purchased on ships, except in Ports where there are no sales offices.

c.- The change of date of the trip can be made up to 24 hours before departure. Only one change is allowed.


2.- Returns

d.- When a passenger desists from a trip, the return policy will be:

1.- 96 hours before departure there will be no retention.

2.- Between 96 and 16 hours you will have a 30% retention.

3.- Between 4 pm and the departure time there will be no refund.

4.- Tickets modified on your travel date. No Refund.


3.- Boarding

e.- All passengers and vehicles must be at the terminal with their ticket 2 hours before departure, otherwise I may lose the trip.

f.- Each passenger traveling on foot, is authorized to carry 2 packages as hand luggage, if it exceeds this, a surcharge will be charged as floor cargo.

g.- The departure and arrival times may be modified or canceled due to force majeure or fortuitous events, in which cases the company is not obliged to compensate the passengers.

h.- The dimensions of the vehicles must be exact when requesting a reservation or payment, the differences that are detected at the time of boarding will imply an additional charge, and eventually, you will not be able to travel due to lack of space, without the right to any refund of the amount paid .

i.- The maximum permitted height of the wheels is 4.2 meters, if this measure is exceeded, the wheel will not be shipped, without the right to any refund of the amount paid.

j.- It is prohibited to transport all types of Dangerous Cargo.

k.- The company is not responsible for the loss or theft of personal items.


4.- Boarding ticket

l.- Each passenger must carry their Ticket at the time of boarding, which can be withdrawn from any of our offices.

The tickets must be displayed each time the personnel of the ships request it, before which the

passenger must carry them with them until the end of the trip.

m.- The ticket is valid for the boat, day, time and the client mentioned in it, this is not

transferable in any case.


5.- Travel with Pets

n.- In the transfer of pets, the following requirements must be met.

1.- Pets must be tied up and muzzled in vehicles at all times, except guide dogs.

2.- Pets are the responsibility of the owners at all times.

3.- Pets may be transferred in vehicles or pick up, properly tied up or

well in kennels that are in good condition and with adequate security according to the

size of these